We've created a FAQ section to assist our customers with the most commonly asked questions. Please click on a question below Just click on the question below.

If your question has not been answered below, please call +91 124 4236491 or email us at care@trakntell.com and we will gladly assist you with your query as soon as possible.

  • What is a GPS Vehicle Tracking System?

    A GPS Vehicle Tracking System consists primarily of a GPS device along with a GSM modem. The device continually monitors its current location via the on-board GPS chip and transmits that information over GPRS using the on-board GSM modem. Trak N Tell Intelli7 uses devices that also monitor various other components of the vehicle such as ignition, AC, door, fuel, RPM, engine hour, distance traveled, etc.

  • How can a GPS Vehicle Tracking System protect my vehicle from theft?

    Since a GPS Vehicle Tracking System consists of a GPS, it knows the exact location of the vehicle at all times. Once you know the exact location of the vehicle, you can always go and recover your stolen vehicle.

    In most cases, a stolen vehicle is unrecoverable because most thieves alter the engine and chassis number and either dismantle the vehicle to sell off the parts, or sell it off to a buyer who is not concerned about the local law enforcement authorities. Therefore, it is imperative to recover the vehicle before this happens. Time is of essence and knowing the exact location is the only way to recover the vehicle within hours of the theft.

    In India, a FIR is not lodged until a few days have passed, which is more than enough for the vehicle to be dismantled or sold off.

  • Does a GPS Vehicle Tracking System work all over the world?

    Yes. As long as you put a working SIM, it will work all over the world. Please keep in mind that GPS (satellite) signals are not strong enough to penetrate concrete and other such materials. Therefore, a GPS Vehicle Tracking System will not work in basements. However, a GPS Vehicle Tracking System will capture the GPS signal before the vehicle enters the basement and after it exits the basement. Therefore, one can easily use a GPS Vehicle Tracking System to locate a vehicle even if it is parked in a basement.

  • Does a GPS Vehicle Tracking System work in remote areas where there is no cellular network coverage?

    No. Since a GPS Vehicle Tracking System requires a working SIM card, in areas with no cellular network coverage, it will not work. However, Trak N Tell Intelli7 offers a GPS Vehicle Tracking System with on-board memory. In areas where there is no cellular network coverage, a GPS Vehicle Tracking System will store the information in the on-board memory and will transmit this information when it comes into an area with good cellular network coverage.

  • What is the warranty period?

    1 year.

  • Will it work in the basement parking?

    Yes. Some basements do not have GSM coverage. Our devices have built-in memory to store data when in areas with weak or no GSM signals. When the vehicle reaches an area with good GSM coverage, it transmits the data from memory.

    Also, GPS signals can not penetrate concrete. In such cases, our system will report the Last Known Location which is the last time the device had GPS signal. If your vehicle is stolen and parked inside a concrete facility, you can still use Trak N Tell Intelli7 to locate the building and recover your vehicle instantly.

  • I have a GPS Tracker from another company. Can you activate it for me?

    Trak N Tell Intelli7 is compatible with many GPS Trackers manufactured by various companies scattered all over the world. Please contact us to find out if your GPS Tracker is compatible with Trak N Tell Intelli7 or not. Please mention the name of the company you purchased it from and the model number of the GPS Tracker.

  • Sometimes I use an attached truck for transporting goods. Do you have a solution for tracking attached vehicles?

    Yes. We offer our Classic model with a hi-capacity battery, an automotive (cigarette lighter) charger and a home/office AC adaptor. On a single charge, it can work for 48-72 hours. A lot of our fleet customers use it for tracking their attached vehicles.

  • I want to track my field personnel. Do you have a solution for tracking field personnel?

    Yes. We offer our Classic model with a hi-capacity battery, an automotive (cigarette lighter) charger and a home/office AC adaptor. On a single charge, it can work for 10 days. A lot of our customers use it for tracking their sales force, security guards, collection agents, etc.